COVID-19 SECURE Company Update  

We confirm we have complied with the government’s guidance and taken practical steps to work safely and manage the risk of COVID-19. (Please scroll down to read further information on this).    



FROM 15 JUN 2020, face coverings are mandatory on public transport. 

With regards to Taxi's and Private Hire Vehicles, current guidelines stipulate that you should wear a face covering and a taxi driver or private hire vehicle operator may be entitled to refuse to accept you if you do not wear a face covering.

Children under the age of 3 should not wear face coverings. Children aged from 4 to 11 can wear face coverings, but they are not required to.

Some people may not be able to wear a face covering and the exemptions include, but are not limited to people with breathing difficulties and people whose disabilities makes it difficult for them to wear a face covering.

Click here for more on face coverings

Your chauffeur will wear a non-medical face mask and we kindly request that when travelling with us, if you are able to, that you supply and wear a face covering of your own choosing for comfort purposes.

When booking your essential travel with us, and prior to your journey, we will ask you a few health questions to ensure that you are safe to travel with us. 


The main symptoms of coronavirus are:

 1.  A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

 2.  A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

 3.  A loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Click here for the NHS symptom checker

If you have symptoms of COVID-19, or who live in a household with someone with possible COVID-19, or if you believe you may have been exposed to the virus elsewhere, please follow the official advice to self-isolate and do not travel.

We are not able to accept symptomatic customers.

We are able to accept passengers who have been self isolatiing due to being medically vulnerable.

Should your chauffeur exhibit symptoms, then they will adhere to UK Government and PHE guidelines by reporting this to 111 and following the official advice to immediately self-isolate and be tested.

Check you are safe to travel if you have been self isolating

For passengers who normally share a vehicle with people who are not members of their own household, journeys should be shared with the same individuals and with the minimum number of people at any one time.


Our chauffeurs will refrain from handshakes, but will instead welcome you with a warm greeting, a little nod and eyes that communicate and reflect their hidden smile.

We kindly request our clients handle their own luggage where possible. Luggage assistance will be provided upon request and your driver will wear disposable gloves for the contact.

There will be no water, newspapers, magazines, iPads or chargers in the vehicles in order to keep touch contact to an absolute minimum.

Hand sanitiser, disinfectant wipes and tissues will be available for your use, however to reduce any form of touch contact for both parties, please kindly consider bringing and using your own.

Disposal bags will be available for used tissues - we ask that you tie them securely and take them with you, to be placed in a bin at the earliest opportunity.

Windows will be partially open in the front to improve airflow circulation throughout the vehicle.

Air conditioning will be set to extract.

A protective hygiene screen is now in place in our black Mercedes V Class minibus to further protect passengers and drivers and also enabling us to now carry a maxinum of 6 customers who are travelling together, rather than the previous 3.

No cash transactions are being accepted ~ all payments will be contactless.

Journeys will be direct to your destination, unless a comfort stop is absolutely essential.

Upon the end of each hire, the vehicle will be thoroughly cleansed with hot soapy water and sanitised with a diluted solution of disinfectant, paying particular attention to the many touch hotspots, as identified by our risk assessment.  


Wash your hands for at least 20 seconds before and after you travel - do the same for children within your care.

Use hand sanitiser (min 60% alcohol) upon entering and exiting the vehicle.

Help your chauffeur keep you safe – please listen to thier safety advice. 

The 2m social distancing will be adhered to by your chauffeur and more detailed instructions will accompany your booking confirmation with regards to our new safety protocols.

Passenger doors and the boot will be operated remotely by your chauffeur.  Avoid touching the vehicle interior and exterior door handles.

Your chauffeur will direct you to sit in the rear row of seats, on the left hand side if travelling solo, to enable 2m distancing between you both.

What to bring with you for your journey;

  • a face covering
  • hand sanitiser and tissues
  • essential medicines
  • phone 
  • contactless payment card



UK Gov advice on How to wear & Make a cloth face-covering

Latest UK Gov DfT Covid-19 transport & travel advice (as at 17 Jul 20)

NHS Covid-19 advice

Nottinghamshire Local Authority Covid-19 advice



To you, our wonderful customers, whether past, present or new, we would like to take this opportunity to thank you in advance for your kind patience, understanding and loyalty. We will navigate through this difficult time together and trust that in time it will pass.  We have missed you, but we look forward to brighter tomorrows and to being of service to you once again. 

We would also like to take this opportunity to thank all the key workers who have kept us safe and our Communities running; NHS workers, care workers, the Police and Fire Service, transport drivers, school staff, supermarket and food delivery workers, pharmacists, GPs and not forgetting the posties, the refuse collectors and everyone in between!  We salute you all, for all you do and we wish you safety and health as you forge ahead to get us to the other side of this pandemic. An heartfelt THANK YOU to each and every one of you.


We believe travelling with us is the safest form of travel when compared to other modes of public transport.  The safety and well-being of our customers and drivers has always and remains to be our top priority. We are actively monitoring the coronavirus (COVID-19) situation and as the situation continues to unfold, we are keeping our company safety protocols under constant review, following government advice and adapting accordingly to ensure we continue to take all sensible reasonable precautions to protect both our drivers and passengers. We are going to be proactive and ready in our response to updated guidelines

We hope we have addressed any concerns you may have had and feel rest assured that we are doing our utmost to minimise any Covid-19 risk while using our service. If you would like to raise any concerns with us or have a question then please feel free to contact us.  We welcome the opportunity for socially distanced conversation!

If you have not already connected with us on Facebook/MBExecutiveChauffeurs, please do so and when we update this page, you'll be the first to know.

Thank you for taking the time to visit our website and find out about how we intend to drive forward, now that the view on the road ahead is becoming clearer.  We look forward to providing a safe and seamless service to you, whether now for your essential travel or at a future date.

In the meantime, take care, keep safe and we hope to see you soon.

If you'd like a free, no obligation quote, or to discuss your essential travel requirements in more detail. Contact us on:

0800 270 7075 or or Make an enquiry