COVID-19 UPDATE AND RESOURCES

FROM 15 JUN 2020, face coverings are mandatory on public transport. 

With regards to Taxi's and Private Hire Vehicles, current guidelines stipulate that you should wear a face covering and a taxi driver or private hire vehicle operator may be entitled to refuse to accept you if you do not wear a face covering.

Children under the age of 3 should not wear face coverings. Children aged from 4 to 11 can wear face coverings, but they are not required to.

Some people may not be able to wear a face covering and the exemptions include, but are not limited to people with breathing difficulties and people whose disabilities makes it difficult for them to wear a face covering.

Click here for more on face coverings

Your chauffeur will wear a non-medical face mask and we kindly request that when travelling with us, if you are able to, that you supply and wear a face covering of your own choosing for comfort purposes.

When booking your essential travel with us, and prior to your journey, we will ask you a few health questions to ensure that you are safe to travel with us. 

YOU MUST INFORM US PRIOR TO TRAVEL IF YOU OR SOMEONE IN YOUR HOUSEHOLD BECOMES UNWELL WITH CORONAVIRUS SYMPTOMS.

The main symptoms of coronavirus are:

 1.  A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

 2.  A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

 3.  A loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Click here for the NHS symptom checker

If you have symptoms of COVID-19, or who live in a household with someone with possible COVID-19, or if you believe you may have been exposed to the virus elsewhere, please follow the official advice to self-isolate and do not travel.

We are not able to accept symptomatic customers.

We are able to accept passengers who have been self isolatiing due to being medically vulnerable.

Should your chauffeur exhibit symptoms, then they will adhere to UK Government and PHE guidelines by reporting this to 111 and following the official advice to immediately self-isolate and be tested.

Check you are safe to travel if you have been self isolating

For passengers who normally share a vehicle with people who are not members of their own household, journeys should be shared with the same individuals and with the minimum number of people at any one time.

SOME EXTRA HEALTH & SAFETY PRECAUTIONS WE ARE TAKING....

Our chauffeurs will refrain from handshakes, but will instead welcome you with a warm greeting, a little nod and eyes that communicate and reflect their hidden smile.

We kindly request our clients handle their own luggage where possible. Luggage assistance will be provided upon request and your driver will wear disposable gloves for the contact.

There will be no water, newspapers, magazines, iPads or chargers in the vehicles in order to keep touch contact to an absolute minimum.

Hand sanitiser, disinfectant wipes and tissues will be available for your use, however to reduce any form of touch contact for both parties, please kindly consider bringing and using your own.

Disposal bags will be available for used tissues - we ask that you tie them securely and take them with you, to be placed in a bin at the earliest opportunity.

Windows will be partially open in the front to improve airflow circulation throughout the vehicle.

Air conditioning will be set to extract.

A protective hygiene screen is now in place in our black Mercedes V Class minibus to further protect passengers and drivers and also enabling us to now carry a maxinum of 6 customers who are travelling together, rather than the previous 3.

No cash transactions are being accepted ~ all payments will be contactless.

Journeys will be direct to your destination, unless a comfort stop is absolutely essential.

Upon the end of each hire, the vehicle will be thoroughly cleansed with hot soapy water and sanitised with a diluted solution of disinfectant, paying particular attention to the many touch hotspots, as identified by our risk assessment.